Privacy Policy

When you contact us for water damage help, we collect the information you share with us. That includes your name, phone number, email address, and the service address where the work is needed.

We also collect details about your water damage situation, such as the type of problem, when it started, and any photos or documents you send us. If you call our team, we may keep notes from that conversation to help us serve you better.

Like most websites, we automatically collect some technical information when you visit us online. This includes your IP address, browser type, device type, and the pages you view on our site.

We use your information to respond to your request, schedule your service, and send our technicians to the right address with the right equipment. We also use it to follow up on the work we did and make sure you are satisfied.

Your contact details help us reach you about appointments, updates, and billing. We may also use your information to send service reminders or helpful tips related to water damage and home maintenance.

We use website data to understand how people find us and which pages are useful. This helps us improve our site and make it easier for neighbors in Falls Church to get the help they need.

Our website uses cookies and similar tracking tools to make your visit smoother. Cookies are small files stored on your device that remember your preferences and help our site work properly.

We use cookies to see which pages are popular, how long visitors stay, and where they come from. This information is aggregated and does not identify you personally.

You can turn off cookies in your browser settings at any time. If you do, some parts of our website may not work as well, but you can still call us directly for help.

We use third-party analytics tools, such as Google Analytics, to track website traffic and understand how visitors use our site. These tools collect anonymous data like page views, session duration, and referral sources.

We may also use third-party services for scheduling, customer communication, and payment processing. These providers only receive the information needed to perform their specific tasks.

Some third-party tools may place their own cookies on your device. We do not control those cookies, so we encourage you to review the privacy policies of any third-party services you encounter through our site.

We do not sell your personal information to anyone. We share it only when necessary to run our business and serve you well.

We may share your information with our technicians, subcontractors, and service partners who need it to complete your water damage repair. We may also share it with software providers that help us manage appointments, billing, and customer records.

If the law requires it, we will disclose your information to authorities or in response to a valid legal request. We may also share information to protect the rights, safety, and property of our company, our customers, or the public.

We keep your personal information for as long as we need it to provide our services and meet our legal and business obligations. That usually means keeping customer records for several years after your project is complete.

When we no longer need your information, we securely delete or destroy it. If you ask us to remove your data and we are not required to keep it, we will do so promptly.

We take reasonable steps to protect your personal information from loss, theft, and unauthorized access. These steps include secure storage, restricted access, and regular reviews of our practices.

No method of transmission or storage is completely secure, but we work hard to keep your information safe. If we ever become aware of a data breach that affects you, we will notify you as required by law.

You have the right to ask us what personal information we hold about you. You can also request that we correct, update, or delete your information.

If you want to stop receiving marketing messages from us, you can opt out at any time by calling or emailing us. We will honor your request as quickly as we can.

To exercise any of these rights, contact us using the phone number or email address at the bottom of this page. We may need to verify your identity before we act on your request.

Our services are meant for adults and businesses. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us right away. We will delete that information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page occasionally so you stay informed about how we protect your information. Your continued use of our website or services after changes are posted means you accept the updated policy.